High Street Market takes great pride in our products, but we understand that there may be a reason you need to make a return.
Please note that all FURNITURE, RUGS, VINTAGE, and INTERNATIONAL SHIPMENTS are final sale. Requirements for a successful return on general items:
- We must receive the item within 15 days of delivery.
- The product must be returned in it's original packaging. It must arrive at High Street Market safely and undamaged. If the order arrives damaged, we cannot provide a refund and you will need to file a claim with your shipping company.
- The original shipping charges are non-refundable. Once the item is returned safely within the 15 day window, we will provide a full refund for the purchase price of the product.
- We will not cover return shipping fees; all return shipping charges are the customer's responsibility.
- Once the item arrives, we will inspect it and issue a credit on the same credit card that you used to make the original purchase.
- Ship returned packages to the following address (make sure to note your order number or include your packing slip):
High Street Market
attn: returns (your order number)
115 W Montgomery Ave, Suite 103
North Wales, PA 19454
Additional notes on returned LIGHTING:
- We can only accept a return on non-installed items.
- There is a 25% restocking fee on all returned lighting.
- The fixture must be in the original packaging. This includes all original packaging material and original factory information.
- The fixture must be packaged exactly as it was shipped. Do not write or put any markings on the outside of the packaging. Any slight variation in re-packaging could cause the piece to be damaged in transit, making the return invalid.
- Any customized lighting is non-returnable.
All furniture sales are final. We cannot accept returns on any furniture purchase.
All rug sales are final. We cannot accept returns on any rugs.
All vintage sales are final. We cannot accept returns on any vintage purchases.
All international sales are final. We cannot accept returns on any international shipping order.