High Street Market takes great pride in our products, but we understand that there may be
a reason you need to make a return.
Requirements for a successful return on general items:
- We must receive the item within 15 days of delivery.
- The product must be returned in it's original packaging. It must arrive at High Street Market safely and undamaged. If the order arrives damaged, we cannot provide a refund and you will need to file a claim with your shipping company.
- The original shipping charges are non-refundable. Once the item is returned safely within the 15 day window, we will provide a full refund for the purchase price of the product.
- We will not cover return shipping fees; all return shipping charges are the customer's responsibility.
- Once the item arrives, we will inspect it and issue a credit on the same credit card that you used to make the original purchase.
- Ship returned packages to the following address (make sure to note your order number or include your packing slip):
High Street Market
attn: returns (your order number)
103 North 2nd Street
North Wales, PA 19454
Additional notes on returned RUGS:
- There is a 25% restocking fee on all returned rugs.
- The rug must be returned in new, unused condition. If the product arrives damaged or showing signs of wear, we cannot process the credit.
Additional notes on returned LIGHTING:
- We can only accept a return on non-installed items.
- There is a 25% restocking fee on all returned lighting.
- The fixture must be in the original packaging. This includes all original packaging material and original factory information.
- The fixture must be packaged exactly as it was shipped. Do not write or put any markings on the outside of the packaging. Any slight variation in re-packaging could cause the piece to be damaged in transit, making the return invalid.
- Any customized lighting is non-returnable.
All furniture sales are final. We cannot accept returns on any furniture purchase.
All vintage sales are final. We cannot accept returns on any vintage purchases.